Applications Manager Needed At UAC Foods Limited

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UAC Foods Limited, a leading producer of snacks, beverages, and ice cream is recruiting to fill the position below:

Job Title: Applications Manager

Location: Lagos

Job Summary

  • Responsible for supporting the technical / functional development of SAP HANA in addition to end user support in collaboration with SMEs in each function and external consultants where necessary.
  • Also, responsible for managing software applications, systems upgrades and associated network and hardware installations.

Responsibilities
You will be accountable for:

Service Management:

  • Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes.
  • Maintaining end-to-end accountability for customer satisfaction
  • Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and provide on-time resolution.
  • Stakeholders’ management to define business requirements and systems goals and identify and resolve business systems issues.
  • Provides support, assistance, and training to users.
  • Ensures compatibility and interoperability of in-house computing systems.
  • Reviews and analyses the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

Technical Perception:

  • Creates systems models, specifications, diagrams, and charts to provide direction to application developers.
  • Oversee use of Solution Manager for change management and ensuring alignment of technical changes with business requirements
  • Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems(interfaces)
  • Conducts research on software products to justify recommendations and to support purchasing efforts.
  • Work with the Infrastructure Manager and vendors to provide adequate security for software in cloud and desktop environment.
  • Provides support for difficult and complex system environments.

Performance & Quality:

  • Responsible for enhancement in systems (SAP HANA or any other business system).
  • Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the requested user case.
  • Provides support for difficult and complex system environments.
  • Take responsibility for project budgets and ensure meeting targets on scope, quality, and costs
  • Provide subject matter experience (S/4HANA) and implementation skills for S/4HANA solutions.
  • Responsible for all tests and approvals required in test environment before any implementation in production environment.

Empowerment & Thought Leadership:

Mobile Category
  • Exercise sound judgment and make clear decisions on project issues, managing customer relationships, delivering value, providing leadership and guidance to direct reports, and partnering with peer team members
  • Synthesize and communicate project and business issues on an on-going basis, manage the group’s awareness of changes, modifications, updates, or any task that will be of business value to users.

Analytical & Decision-Making Responsibilities:

  • Must be able to work within a matrix organization – balancing the needs of the customer against business initiatives and goals
  • Develop and maintain strong working relationships with key customers at all levels to understand their business drivers and propose and deliver appropriate technical solutions
  • Must be able to identify appropriate product/service offerings to meet the customers’ needs
  • Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
  • Effective team Management to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.
  • Identify, manage, and resolve complex issues, preventing escalations, where possible
  • Manage, negotiate, and resolve incidents or requests effectively.
  • Create an open, honest, accountable, and collaborative team environment.

Requirements
The ideal candidate will possess:

  • A Bachelor’s Degree or HND in Computer Science, Information Management, or any other IT related discipline, and must have completed the NYSC program
  • Minimum of 8 years experience in ERP Administration (SAP) and other business applications like CRM, Sales Automation and so on.
  • Extensive technical and functional knowledge & experience on SAP Modules and services; in-depth knowledge on S/4 HANA
  • Application Support Management, Project Management & Change management experience
  • Excellent customer service, team player and has a CAN-DO attitude
  • Basic network administration and database administration skills
  • Excellent communication, negotiation skills and able to communicate well at all levels both within and outside UFL.
  • Organisational and problem- solving skills.

Application Closing Date
12th November, 2021.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@uacfoodsng.com using the Job Title as the subject of the mail.

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